Frequently Asked Questions
Answers to the most common questions before you get started.
No, you can create your online store on ez Shop without a commercial license.
However, if you want to activate online payment gateways, you will need a commercial license and a bank account in the business name, as payment companies require linking transfers to an official business bank account.
Prices vary depending on the chosen package.
You can check the updated list of packages and prices on the Packages page.
ez Shop operates on an annual subscription model.
The store is not sold as proprietary code or a one-time purchase.
Yes.
We offer a custom design service for a fixed fee of 85 KWD.
An active ez Shop subscription is required to use this service.
The service includes designing the homepage and store pages, but does not include creating new pages, developing new features, or adding non-system sections.
No.
Your store and customer data are private and not accessed by our team.
The system also provides an activity log that tracks logins and management actions inside the store, helping you monitor who accessed the dashboard and when.
No.
You can create an unlimited number of categories and subcategories within your store.
No.
You can add an unlimited number of products to your store.
This depends on your subscribed package.
For the Pro Store package, the limit is 100 orders per day (approx. 3000 orders per month).
If you exceed this limit, you can upgrade to a higher package that suits your store volume.
Yes.
ez Shop is designed so you can fully manage the store yourself, without needing any technical experience.
ez Shop provides multiple ways to track orders:
- WhatsApp notifications.
- Store dashboard.
- Store management app.
Orders include customer info, products, delivery time, and all necessary details.
Yes.
The store can be integrated with any shipping or delivery company within Kuwait.
The integration is handled by the ez Shop team at no additional charge.
Yes.
ez Shop supports online payment gateways, allowing you to seamlessly link them to your store and receive payments directly from customers.
Yes, you can. First, you need to subscribe with MyFatoorah Saudi Arabia branch, then we will connect your store to your account with them.